Senior Service Desk Engineer
Competitive
E2E are searching for a competent and qualified IT Technician to join their ever-growing team. The successful candidate will have be responsible for the installation and maintenance of both computer systems and networks, aiming for the highest functionality and quality of service. The ideal candidate must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. They will also have first class troubleshooting abilities as well as excellent attention to detail. Their goal will be to build and maintain efficient computer systems and networks in order to optimise the role of technology in improving business performance and sustainability.
Key Responsibilities
- Set up workstations with computers and necessary peripheral devices
- Check computer hardware to ensure functionality Install and configure appropriate software and functions according to specifications
- Develop and maintain local networks in ways that optimise performance
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Organise and schedule upgrades and maintenance without prevent others from completing their work
How to Apply
To apply for this position please send a CV and covering letter to careers@e2etech.co.uk or call us on 0151 203 2040.
Closing Date
The closing date for applications is 31/12/2019.
Service Desk Engineer
Competitive
We have an exciting opportunity for an enthusiastic 1st Line Service Desk Engineer to join a genuinely ambitious organisation. The ideal candidate will be able to work under pressure, have excellent communication skills and telephone manner. They must also have the ability to use initiative and work as part of a team to achieve results. This person will be the first point of technical resource for customers needing assistance, responsible for ensuring that successful outcomes to issues are achieved within SLAs. The role is focused upon the day-to-day delivery of technical support being completed within defined SLAs, accurately and with attention to detail. Due to the nature of the business, the ideal candidate will be flexible, able to manage their time effectively and have a suitable level of technical knowledge.
Key Responsibilities
- Ensure issues are escalated within the helpdesk team, and to 2nd or 3rd line engineers
- Log all support incidents and perform all backup checks
- Maintain a good relationship with customers and senior management
- Make sure applications are installed correctly and running efficiently
- Supporting a network environment with technologies that include: - Windows Server, Wins 7 & 10, Citrix, Exchange, AD, MS Office
- Any other ad hoc administration required
How to Apply
To apply for this position please send a CV and covering letter to careers@e2etech.co.uk or call us on 0151 203 2040.
Closing Date
The closing date for applications is 31/12/2019.
