Service

Managed IT Support

Can’t justify an in-house IT team? With our tailored, fixed price IT support packages, we become your IT department, keeping the lights on while you continue working. Minimum stress… maximum value.

The North West's fastest growing IT firm, we support businesses both large and small, proactively monitoring and maintaining their infrastructure. Not only do we keep their networks running efficiently, we do the same for their employees, minimising downtime whilst boosting productivity.

What is managed IT support?

Managed IT support – often referred to as managed IT services – involves a third party IT specialist taking responsibility for your organisation’s IT infrastructure including…

  • Remotely monitoring your infrastructure 24/7 for potential problems.
  • Proactively maintaining your systems, spotting issues before they occur, keeping your network (and your team) working efficiently.
  • Keeping all of your systems up-to-date, automatically installing updates and patches where necessary and at a time to suit you.
  • Responding quickly and efficiently to any problems that do arise, be that by phone, email or in person at your premises, working with and around your team rather than against them.
  • Providing straightforward, expert and strategic advice as to how you can get the most of your IT, both now and in the future.

48% of UK businesses experience IT issues every single day with 81% seeing the same problem more than once. 60% of employees admit to spending downtime on personal business…

Do you need managed IT support?

If your business relies upon emails, the internet, the cloud or key pieces of software in order to operate, the answer is a loud, resounding YES.

Here’s just a few reasons why…

  • Prevent downtime – You’re only making money when you’re working working. With 79% of employees experiencing IT downtime every week and the average firm losing 545 hours to downtime each year, flaky IT poses a clear and present danger to your business. By proactively maintaining your systems, we predict problems before they arise, fixing issues before you even notice.
  • Maintain security – Recent years have seen a huge rise in cyber attacks targeting SMEs. Could you afford to pay the average £21,000 cost of a ransomware attack? Could you cope with being offline for days, weeks or perhaps months? By remotely monitoring your network and keeping ahead of the hackers, we keep both you and your customers protected.
  • Improve productivity – You’re good at what you do, but do you have the in-house capability to make strategic decisions when it comes to IT? Buying the wrong hardware or software can have a serious impact on your productivity. Our IT support contracts come with on-demand telephone, email and on-site support and advice, helping you make the right decisions and keeping your team moving.

How can we help?

We support hundreds of clients throughout the UK, maintaining their systems and keeping them productive. Put simply, we take the hassle out of IT so they can get back to doing what they do best.

Types of support

  1. Managed IT Support – We become your IT department, providing a level of support and expertise that exceeds most in-house IT managers. We handle everything, keeping your systems running smoothly and cutting potential issues off at the pass. To learn more about our IT support packages, view the comparison table below.
  2. Complementary IT Support – We work with your in-house IT department, providing additional resource and expertise on demand. This type of support can be provided on an ad-hoc (perhaps as part of a specific project) or ongoing basis, our team working in partnership or under the direction of yours as required.

Want to learn more? Get in touch and speak to an expert today.

Facts and figures

Did you know that only 3% of UK businesses experience 100% up-time? Or that downtime within the average SME hinders its ability to generate income by a whopping 22%? How about the fact that 40% of businesses fail to back up their data?

Compare Services

Not sure how much help your business needs? Compare our managed IT support packages using the table below...

 

Bronze

Enquire now

Silver

Enquire now

Gold

Enquire now
Helpdesk   
Email Support
Telephone Support
Remote Support
On-Site Support
    
Monitoring   
Anti-Virus Monitoring
Backup Monitoring
Workstation Monitoring
Server Monitoring
Firewall Monitoring
Network Monitoring
    
Reporting   
Asset Management
Incident Summary
Workstation Maintenance
Server Maintenance
Backup Summary
    
Security   
Workstation Security Monitoring
Server Security Monitoring
Network Security Monitoring
    
Devices   
No. DevicesUp to 25Up to 7576 and Over
    
Service Level   
Standard Support Hours09:00 - 17:0008:30 - 17:3008:00 - 18:00
Standard Support DaysMon - FriMon - FriMon - Fri
Priority A Incident3 Hour(s)2 Hour(s)1 Hour(s)
Priority B Incident6 Hour(s)4 Hour(s)2 Hour(s)
Priority C Incident1 Day(s)1 Day(s)1 Day(s)
Change Request2 Day(s)2 Day(s)2 Day(s)
    
   
Workstation Maintenance
Server Maintenance
    
   
Application Updates
Definition Updates
Scheduled Virus Scans
    
   
Workstation and Server OS Updates
Server Software Updates
    
   
Connectivity and Telecoms
Print Solutions
Software Vendors
Security Solutions
    
   
Annual Service Review
Quarterly Service Review
    
 

Bronze

Enquire now
Helpdesk 
Email Support
Telephone Support
Remote Support
On-Site Support
  
Monitoring 
Anti-Virus Monitoring
Backup Monitoring
Workstation Monitoring
Server Monitoring
Firewall Monitoring
Network Monitoring
  
Reporting 
Asset Management
Incident Summary
Workstation Maintenance
Server Maintenance
Backup Summary
  
Security 
Workstation Security Monitoring
Server Security Monitoring
Network Security Monitoring
  
Devices 
No. DevicesUp to 25
  
Service Level 
Standard Support Hours09:00 - 17:00
Standard Support DaysMon - Fri
Priority A Incident3 Hour(s)
Priority B Incident6 Hour(s)
Priority C Incident1 Day(s)
Change Request2 Day(s)
  
 
Workstation Maintenance
Server Maintenance
  
 
Application Updates
Definition Updates
Scheduled Virus Scans
  
 
Workstation and Server OS Updates
Server Software Updates
  
 
Connectivity and Telecoms
Print Solutions
Software Vendors
Security Solutions
  
 
Annual Service Review
Quarterly Service Review
  
 

Silver

Enquire now
Helpdesk 
Email Support
Telephone Support
Remote Support
On-Site Support
  
Monitoring 
Anti-Virus Monitoring
Backup Monitoring
Workstation Monitoring
Server Monitoring
Firewall Monitoring
Network Monitoring
  
Reporting 
Asset Management
Incident Summary
Workstation Maintenance
Server Maintenance
Backup Summary
  
Security 
Workstation Security Monitoring
Server Security Monitoring
Network Security Monitoring
  
Devices 
No. DevicesUp to 75
  
Service Level 
Standard Support Hours08:30 - 17:30
Standard Support DaysMon - Fri
Priority A Incident2 Hour(s)
Priority B Incident4 Hour(s)
Priority C Incident1 Day(s)
Change Request2 Day(s)
  
 
Workstation Maintenance
Server Maintenance
  
 
Application Updates
Definition Updates
Scheduled Virus Scans
  
 
Workstation and Server OS Updates
Server Software Updates
  
 
Connectivity and Telecoms
Print Solutions
Software Vendors
Security Solutions
  
 
Annual Service Review
Quarterly Service Review
  
 

Gold

Enquire now
Helpdesk 
Email Support
Telephone Support
Remote Support
On-Site Support
  
Monitoring 
Anti-Virus Monitoring
Backup Monitoring
Workstation Monitoring
Server Monitoring
Firewall Monitoring
Network Monitoring
  
Reporting 
Asset Management
Incident Summary
Workstation Maintenance
Server Maintenance
Backup Summary
  
Security 
Workstation Security Monitoring
Server Security Monitoring
Network Security Monitoring
  
Devices 
No. Devices76 and Over
  
Service Level 
Standard Support Hours08:00 - 18:00
Standard Support DaysMon - Fri
Priority A Incident1 Hour(s)
Priority B Incident2 Hour(s)
Priority C Incident1 Day(s)
Change Request2 Day(s)
  
 
Workstation Maintenance
Server Maintenance
  
 
Application Updates
Definition Updates
Scheduled Virus Scans
  
 
Workstation and Server OS Updates
Server Software Updates
  
 
Connectivity and Telecoms
Print Solutions
Software Vendors
Security Solutions
  
 
Annual Service Review
Quarterly Service Review
  
Enterprise Services

Looking for something different?

Our Platinum package is tailored specifically to your exact requirements.

Enquire now

Enterprise Services

Talk to an expert

Call us today on 0151 203 2040 or fill out our enquiry form. We guarantee to respond within two hours. (Monday - Friday)

  • This field is for validation purposes and should be left unchanged.