Meeting ISO standards: Why our ISO accreditations matter to you
We continuously strive to provide the highest standards of work across all of our services, advocating being accountable and exceeding the expectations of our clients and the managed IT industry….
To validate our systematic and methodical approach, and maintain our standards of working, therefore, we pursued and achieved the endorsement of three International Organisation for Standardisation (ISO) standards. The ISO is an independent, non-governmental, internationally recognised organisation, and the standards are based on strict criteria.
The three ISO standards E2E Technologies has been awarded are:
- ISO 9001:2015
- ISO 27001:2022
- ISO 20000-1:2018
While we are extremely proud of the work that has gone into achieving these accreditations, our main focus is on what these mean to our customers.
Why should our ISO standards matter to you? Here, we take a look at each standard and explore the impact they have on our services to customers.
ISO 9001:2015
What is ISO 9001:2015?
ISO 9001 specifies the requirements of a quality management system (QMS). It is designed to help organisations ensure they meet the needs and expectations of customers while complying with regulatory requirements. Basically, it ensures our customers receive consistently high quality products and services, enhanced through continuous improvement.
Key features of ISO 9001
- The primary objective of ISO 9001 is to enhance customer satisfaction by meeting their requirements and striving for continuous improvement.
- We needed to evidence an emphasis on a process-based approach to quality management.
- We were encouraged to adopt risk-based thinking to identify risks and opportunities within our Quality Management Systems (QMS).
- We needed to demonstrate effective leadership and engagement at all levels.
- A culture of continuous improvement needed to be evident, from product quality to service delivery.
- We were required to show that we sufficiently maintain documented information to support the effective planning, operation and control of our processes.
- We needed to monitor, measure, analyse and evaluate our QMS performance, so that we could make informed decisions for improvement.
Why is ISO 9001 important to E2E Technologies?
ISO 9001 instils a structured approach to quality management that leads to consistently high quality products and services, enhances customer satisfaction and supports growth.
Why is our ISO 9001 accreditation important to you?
By committing to this standardisation, we ensure that the processes that lead to customer satisfaction are built into our business model. This makes our customers feel valued, knowing that we are dedicated to consistently meeting their expectations and delivering quality services.
ISO 27001:2022
What is ISO 27001:2022?
ISO 27001 focuses on information security management systems (ISMS). It provides a framework for establishing, implementing, maintaining and continually improving our information security management.
Key features of ISO 27001:2022
- ISO 27001 focuses on the importance of a risk management framework for confidentiality, integrity and availability of information.
- We needed to evidence a comprehensive set of information security controls that address identified risks around the likes of physical security, access control, cryptography and incident management.
- We were required to show a systematic and structured approach to managing information security, including policies, procedures, roles and responsibilities, so that security practices are consistently applied across the business.
- The standard helps us to meet legal and regulatory requirements related to data protection and privacy (such as GDPR) through systematic documentation and implementation of security controls.
- We needed to demonstrate a commitment to continuous improvement through the “Plan-Do-Check-Act” model, which helps us regularly assess and improve our security.
Why is ISO 27001 important to E2E Technologies?
ISO 27001 provides us with a structured approach to protecting sensitive information, managing security risks, and building trust with customers and stakeholders.
Why is our ISO 27001 accreditation important to you?
For clients who value data protection, reliability and regulatory compliance in their business partnerships, ISO 27001 certification gives them the confidence that their data is safe with us, strengthening trust and contributing to a positive, secure relationship.
ISO 20000-1:2018?
What is ISO 20000-1:2018?
ISO 20001 is an international standard for IT service management (ITSM). It provides a framework for managing and delivering IT services effectively, aligned with business needs.
Key features of ISO 20000-1:2018
- ISO 20000 outlines requirements for establishing, implementing, maintaining, and continually improving our Service Management System. This system ensures that IT services are managed systematically and in alignment with our company goals.
- The standard focuses on customer needs, helping us deliver services that meet both customer expectations and business objectives.
- We needed to evidence robust service delivery and operational processes such as incident management, problem management, change management and service continuity to show we are committed to providing services that are reliable, responsive and efficient.
- Again, ISO 20000 follows the “Plan-Do-Check-Act” continuous improvement model, which encourages us to continually assess and improve our IT service management processes.
- ISO 20000 promotes alignment between IT services and business goals, ensuring that IT services support our broader company objectives and deliver value to both customers and stakeholders.
Why is ISO 20000 important to E2E Technologies?
ISO 20000 is important to us because it provides a systematic framework for managing IT services in a way that aligns with our business goals and objectives, as well as customer needs. By following structured processes, we can consistently improve the reliability, availability, and performance of our IT services.
Linking our IT performance to organisational goals ensures that technology investments deliver real value and support growth. ISO 20000 also helps us meet regulatory requirements and industry standards related to IT service management. A reliable approach instils higher service quality, improved operational efficiency, and stronger alignment with business objectives.
Why is our ISO 20000 accreditation important to you?
Our ISO 20000 accreditation gives you confidence that our business is committed to delivering consistently high quality, reliable IT services aligned with best practices in service management. You can trust us to deliver a dependable service with minimal disruptions, which enhances your own operations and productivity.
With structured processes for incident and problem management, our business can respond to, and resolve, IT issues faster. This reduces the potential impact of service disruptions, so you experience fewer delays or downtime in our services. ISO 20000 gives you the peace of mind that we can support your goals and adapt to your changing requirements.
Speak to E2E Technologies about becoming your ISO accredited managed IT service provider
Get in touch with the team at E2E Technologies to find out how our ISO standards can directly benefit your company.
