Boosting business productivity with technology
Confidence in investing in new and existing tech is growing for UK businesses. Where there may have previously been resistance to spending money on new technologies, there is now a clearer understanding of how technology boosts productivity, and therefore growth….
According to the August 2023 edition of Barclays Business Barometer, reported in Computer Weekly, the most innovative SMEs in the UK are spending 48% of annual revenue on technology. Of those, 45% are investing in tech to increase productivity while 44% see sophisticated tech as the way to future-proof their business. The reported revenue seems to back these decisions with 57% of the SMEs Barclays monitors reporting an increase in turnover.
Leveraging IT Support for technology implementation
Investing in new technologies is the easy part (although FDs may argue that point!). It is the skilled implementation, maintenance and upgrades of the technology that facilitate true return on investment. This is where professional IT support shows its value. Using the services of professional IT support teams will maximise the stability and effectiveness of your technology investments.
E2E is a Managed IT Support provider. We work with businesses of all sizes to ensure that any investment in technology is optimised through carefully planned implementation and ongoing support.
Streamlined technology selection and procurement
IT support will help you to choose the right tools and software for your business, based on your specific needs and budget. By reviewing your processes and making objective observations that you, being involved in the day-to-day, would find difficult to do, an IT support provider can prioritise your needs to select the most effective technology for your business.
To enhance your productivity, the selection of your technology should align with your way of working, rather than choosing the latest tech just because it’s marketed as a must-have. An IT support provider will also know which technology will provide the best value, based on your budget.
Once you have selected your technology, an IT support provider has insider knowledge and access to a broader tech market that allows them to get a better purchase deal than you could achieve independently.
Efficient deployment and configuration
The IT support team’s role in project managing the setup of new technologies, ensuring seamless integration with existing systems, and configuring them for optimal performance is critical to the smooth-running of your business, both during the deployment and afterwards.
New tech will be expertly integrated with software and tools in your existing IT infrastructure to ensure a seamless transition that doesn’t disrupt productivity. IT support will also ensure that remote workers have the same access to the technology as on-site teams. Cybersecurity will be a priority, ensuring that the new technology doesn’t make your business vulnerable to attack.
Ongoing maintenance and troubleshooting
Prevention is far more cost-effective than cure! An IT provider will provide essential, proactive maintenance and timely resolution of technical issues to minimise downtime and disruptions.
Through remote 24/7 monitoring of your IT infrastructure, IT support teams ensure that your network continues to work efficiently, that all updates are installed when necessary which prevents many problems from occurring, and spot potential issues before they become a problem.
User training and adoption support
IT support providers can add further value by running training programmes and providing ongoing assistance that help employees adapt to new technologies and maximise their usage. Some employees can become concerned about the prospect of learning how to use new systems, software and tools. How new ways of working are explained and demonstrated can be critical to adoption.
As experts in the new technology, IT providers can instil confidence in teams through clear training and explaining the benefits of using the new systems. This reduces the need for training by management teams and downtime of employees. The availability of IT support teams to provide ongoing assistance to staff will also provide peace of mind.
Speak to E2E about managed IT support
Get in touch with E2E to discuss your IT support requirements.
